Everything you want to know about MOXO
General
How long does the MOXO test last?
Will I get see the test results automatically after finishing the test?
What are the best environmental settings for doing a MOXO test?
- A quiet secluded room with no disturbances throughout the test. We recommend putting all phones on silent mode.
- A stable – nonrotating chair,
- A computer with a stable internet connection.
- External wired mouse, keyboard and speakers are preferable.
Are there any preparations before doing the MOXO?
- Go to sleep early the night before.
- Eat breakfast before the test.
- Don’t drink coffee or an energy drink prior to the test.
- If you are taking medication – consult with your doctor 24 hours before the test to consider which medication should not be taken.
How long should I wait between the 1st and 2nd test if taking medication?
Is there a preferable time to do the MOXO test?
What languages is the test available in?
Do I need to know math or to read in order to take the test?
How will I get the MOXO test results?
At Home testing
When should I receive the MOXO d-CPT test link?
Where should the MOXO d-CPT HOME test be done?
How should I do the MOXO test?
Are there any preparations I should do before taking the MOXO test?
Make sure you understand if and how to take medication.
Make sure to close/turn off ANY background applications, including WhatsApp, SKYPE, Zoom, Outlook, etc.
Please NOTE! Once starting the test, it cannot be paused.
Is there an observation form I can download for home testing?
Is an observation required when doing a MOXO d-CPT HOME test?
How will I get the MOXO test results?
Observation
I am observing, where should I sit during the test?
Is there an observation form I can download for home testing?
Should I help the patient?
What should I be looking for?
Once the test is finished what should the observer do with the form?
Technical requirements
Can I perform a MOXO test in MAC operator system?
Regardless of the operating system system (MAC or Windows) Chrome browser is highly recommended to ensure a successful operation of MOXO test.
In order for the audio sound to work properly in safari browser, please enable MP3 files in the Safari browser preferences
How to set Safari audio
- Login to your account.
- Go the Safari title in the browser’s main menu.
- Click on preferences:
- In preferences window click on the “Website” title in the main menu.
- Then go to “Auto Play” and in the current open website, change from: “Stop media with sound” to: “Allow all auto play”
- Now you can close this window and audio will be available permanent during the test.
How do I clean the cache memory, and how often I should do so?
Chrome:
Click on the Chrome menu on the browser toolbar or CTRL+Shift+Delete.
- Select “More Tools”.
- Select “Clear browsing data”.
- A dialogue window will appear, providing you with a list of checkboxes for the types of information that you wish to have removed.
- From the Time range to clear: drop-down menu, select the “The beginning of time”.
- In the select options select: “Cookies and other site and plug-in data” and “Cached images and files” and click on “Clear browsing Data”
- Then refresh the page and login to the account and try again to perform a test.
Firefox:
From the History menu, select Clear Recent History or CTRL+Shift+Delete
From the Time range to clear: drop-down menu, select the “Everything”.
Next to “Details”, click the down arrow to choose “Cookies” and “Cache” and click on “Clear Now”.
We recommend you clean cache twice a year.
Are there any technical conditions for performing the MOXO?
- Functional keyboard is connected to the computer via a wire connection.
- The computer screen size is at least 14″.
- The screen resolution is at least 1024×768.
- The internet browser’s zoom is set to 100%.
- Download Speed should be higher than 5MBPs, Upload Speed should be higher than 1.5MBPs (www.speedtest.net).
- OS compatibility: Windows 7/8/10, MAC.
- Connectivity – ensure that our https://www.neurotech-solutions.com/ and https://app.moxo-adhdtest.com/ is fully accessible (not blocked by a firewall)
- Media Files – ensure that the
Media Files (mp3 and mp4) served from our domain are not blocked by a firewall. - JavaScript Firewall Filter is disabled – symbols in JavaScript files served from our domain are not replaced or changed by firewall.
- Browser Caching should be enabled.
- Headphones or speakers should be connected.
- Pending Operation system updates should be performed before starting to use the application.
Can MOXO D-CPT be performed on a laptop?
Yes, but we recommend to:
- Disable the touch pad (using the designated button on the touch pad itself or through the control panel). Alternatively, connect the computer to an external keyboard and use it exclusively during the test
- Use an external mouse.
Trouble shooting
The test was completed but no confirmation was displayed, what should I do?
Why did the test suddenly stop?
Why is my MOXO test link not working?
Can test results be restored after the test stopped midway?
My internet crashed mid-test – what do I do?
If test results are not generated please contact technical support for assistance. [email protected]
Why does the test suddenly pause?
The test could pause in the following events:
- The patient has pressed other keys than the spacebar. (extra attention to the “ALT” buttons and the “Window” button near the spacebar)
- When using a laptop computer and the mouse pad wasn’t disconnected
- Software messages and updates that might pop up during the test (Skype, anti-virus, Windows updates, etc.).
It is important to notice that the test continues from the point it stopped and the patient can perform the test regular.
After 5 minutes in the test I cannot hear sound, why?
- The main reason for this issue could be that the customer is using Safari browser.
- Please see How to set Safari audio in order to fix this issue.
- If the customer stops the test in the middle then it is recommended to start the test again.
How to set Safari audio
- Login to your account.
- Go the Safari title in the browser’s main menu.
- Click on preferences:
- In preferences window click on the “Website” title in the main menu.
- Then go to “Auto Play” and in the current open website, change from: “Stop media with sound” to: “Allow all auto play”
- Now you can close this window and audio will be available permanent during the test.
I wanted to start a test and got a blank page
- The MOXO test does not support internet explorer 10/11 and below.
- The MOXO test Chrome, Firefox and Safari.
- Should this problem re-appear once the Browser version was updated, kindly contact NTS Support team.