Everything you want to know
about MOXO

Chrome:

Click on the Chrome menu on the browser toolbar or CTRL+Shift+Delete.

• Select “More Tools”.
• Select “Clear browsing data”.
• A dialogue window will appear, providing you with a list of checkboxes for the types of information that you wish to have removed.
• From the time range to clear: select the “The beginning of time” from the drop-down menu.
• In the select options select: “Cookies and other site and plug-in data” and “Cached images and files” and click on “Clear browsing data”
• Then refresh the page and login to the account and try again to perform a test.

Firefox:

From the History menu, select Clear Recent History or CTRL+Shift+Delete

From the Time range to clear: drop-down menu, select the “Everything”.

Next to “Details”, click the down arrow to choose “Cookies” and “Cache” and click on “Clear Now”.

We recommend you clean cache twice a year.

1. Functional keyboard is connected to the computer via a wire connection.
2. The computer screen size is at least 14″.
3. The screen resolution is at least 1024×768.
4. The internet browser’s zoom is set to 100%.
5. Download Speed should be higher than 5MBPs; Upload Speed should be higher than 1.5MBPs (www.speedtest.net).
6. OS compatibility: Windows 7/8/10, MAC.
7. Connectivity – ensure that our https://www.neurotech-solutions.com/ and https://app.moxo-adhdtest.com/ are fully accessible (not blocked by a firewall)
8. Media Files – ensure that the Media Files (MP3 and MP4) served from our domain are not blocked by a firewall.
9. JavaScript Firewall Filter is disabled – symbols in JavaScript files served from our domain are not replaced or changed by firewall.
10. Browser Caching should be enabled.
11. Headphones or speakers should be connected.
12. Pending Operation system updates should be performed before starting to use the application.

Yes, but we recommend to:

• Disable the touch pad (using the designated button on the touch pad itself or through the control panel). Alternatively, connect the computer to an external keyboard and use it exclusively during the test.
• Use an external mouse.

1. Go to test title in the main menu
2. Click on the test ID that performed the test.
3. In the test view page, click on the ‘Edit’ link near the Biological age field.
   
4. Here you can update the DOB. The updated DOB will be displayed in the report results.
   Note:
   a. Changing the DOB will recalculate the results as compared to the new norm age group.
   b. There is no option to change DOB from child to adult or vice versa.

1. Go to Patient title in the main menu.
2. Click on Patient name.
3. Click on the Edit patient title in the side bar menu.
   
4. In patient details page you can edit:a. Patient nameb. Personal IDc. DOBd. Countrye. Languagef. Gender*

   * Changing the Gender will recalculate the results as compared to the gender.

   

1. Click on the login button in the upper right menu.
2. In the login page click on forgot your password link.
   
3. Fill in your username (email address) and the captcha and click on submit.
   
4. Now the user will receive “reset password” email in your email inbox from:
   [email protected] (if you do not see it check your spam).
   
5. Click on the link in order to reset your password.
   
6. Fill in the new password. After clicking on “Save Password” you will be redirected to your account.
   
7. Please Remember, Your password must have at least 7 characters and include: a minimum of one upper-case letter, a lower-case letter and numbers.
8. Now you can login with the new password.

1. Click on the results link in the tests page.
   
2. In the upper left corner of the results there is an option to Print/Save as PDF
   Click on the save as PDF option.
   
3. When you are in the PDF printing page you have option to print or to save.
   
4. Same options are available in the Attentional Age Report and the Comparative Report.

1. Hover on the “More” in the main menu.
2. Click on Subscriptions to view your test account balance.
   
3. Balance is the number of tests left for this package.
   
4. If you are a user that has colleagues under your account: to see how many tests are left in a Colleague’s account, hover on the “More” in the main menu and click on the “Subscriptions” and then click on the “Shared package” link in the right side bar menu.
   
   

1. Click on ‘More’ in the main menu.
2. Click on the ‘Edit profile’.
3. In the ‘Language’ field change to the requested language.
4. In order to return to the previous language, perform the same actions.

• A quiet secluded room with no disturbances throughout the test.
• Silent phones,
• A stable – nonrotating chair,
• A computer with a stable internet connection.
• External wired mouse, keyboard and speakers are preferable.

• Go to sleep early the night before.
• Eat breakfast before the test.
• Don’t drink coffee or an energy drink prior to the test.
• If you are taking medication – consult with your doctor 24 hours before the test to consider which medication should not be taken.

The test should be done on a stationary computer or laptop ONLY.

It’s preferable to use speakers, if this is not possible then use headphones.

Make sure your patient understands if and how they should take medication.

Make sure they close/turn off ANY background applications, including WhatsApp, SKYPE, Zoom, Outlook, etc.

Please NOTE! Once starting the test, it cannot be paused.

1. Go to Test title in the main menu
2. Click on the test ID that performed the test.
3. In the test view page, click on ‘Edit’ near the medication field. Now you can update the medication and once you will return to the test results, it will be updated in the report.

1. The patient has pressed other keys than the spacebar. (Pay extra attention not to press the “ALT” buttons and the “Window” button near the spacebar.)
2. When using a laptop computer and the mouse pad wasn’t disconnected
3. Software messages and updates that might pop up during the test (Skype, anti-virus, Windows updates, etc.).

1. The main reason for this issue could be that the patient is using Safari browser.
2. Please see how to set Safari audio in order to fix this issue.
3. If a patient stops mid-test it is recommended to take the test again.

1. Login to your account.
2. Go the Safari title in the browser’s main menu.
3. Click on preferences.
4. In preferences window click on the “Website” title in the main menu.
5. Then go to “Auto Play” and in the current open website, change from: “Stop media with sound” to: “Allow all auto play”
6. Now you can close this window and audio will be available during the test.

• The MOXO test does not support Internet Explorer 10/11 and below. The MOXO test works on: Chrome, Firefox and Safari.
• Should this problem re-appear once the Browser version is updated, kindly contact our Support team for assistance. [email protected]

1. Only the colleague themselves can change their details. In a case when an Admin wants to change the colleague’s details, please send Neurotech technical support all the necessary details.
2. A colleague can change the details (phone number, license no., etc.) in their account by clicking on their name under the More in the main menu > click on the colleague name. In the side bar menu click on “Edit profile” link and edit the fields.

We offer three levels of subscriptions Personal, Professional and Ultimate. They can be purchased on a monthly basis or a Annual basis

• Each level has a different number of tests

An upgrade can take place at any time during the billing cycle, and the balance you have will roll over to your new subscription tier.

Downgrading can take place at any time, but will take effect only in your next billing cycle. Any remaining balance of tests will roll over to your new subscription level.

Buy a booster pack, each subscription level has a booster pack, the price per test is the same as your subscription level.

You can stop your subscription at any time. Simply write us an email ([email protected]) and we will inactivate your account. Please note inactive subscriptions can no longer perform tests. you will be able to access test results and the different reports for a time as advertised on your subscription level.

You can become a subscriber at any time, simply write as an email to ([email protected]) and we will change your account status.